Internet News, Jamaica - FLOW officially launched in Jamaica on Wednesday, April 5. There has been great anticipation especially within the technlogy and business community for - high speed internet acess at cheaper rates, and the added benfits of 250 digital channels as they promised.
I'm going to focus on high speed internet access, since it's what residents and business probably crave most right now in my view. Now, having got a hold of information on monthly rates, set up fees for high speed internet, I am now in two minds about FLOW. Here's why: As a resident, clearly its going to be good. Come May this year, residential customers will be able to get 1 Mbps of high speed internet access for 650 Jamaican dollars or 10 US Dollars a month. That's excellent.
As an entrepreneur of a small and fast growing business,I may as well stay with FLOW's competitor, with their temperamental service and all. Here's why: Their lowest package is what they call FLow Lite, which is a Dedicated line pushing 1Mpbs up and down, for a small business of 10 persons or less. That's the nature of my business. The cost per month for that service is US249 a month, that's not the bad part, there is a US$1,500 set up fee. Without question, I recognise a need for a business to recoup its initial investment, but there are not many small jamaican businesses who can just cough up US$1,500 like that. That set up fee is too high.
And maybe they have recognised that, as already they have begun to offer waivers of 50% off the set up fee, if you sign up by mid April. My initial answer is...ahhh NO!
I'll wait and see if they come with a better offer. I will maintain this position even as colleagues in the business tells me that that price isn't too bad. Well, that's niice. The set up fee is still too high.
Suggestions to FLOW: Why not, bind a customer for a year and waive the set up fee? Why not have a month where the monthly cost of the service and the intial set up is the same? There is a hunger for high and more reliable speeds for cheaper rates, as they know.
Anyway one of their management executives already asked for our permission for them to make mistakes and fail and come back form failing- after all it's part of growing your business. As an entrepreneur, I can understand that fully. But lawwks, can FLOW do something about that set up fee.